One of the most feared words in the IT world is Malware. The word ‘malware’ means malicious software. While viruses do not cause physical damage, they can create huge problems with your computer’s performance. You would probably be surprised to learn how many people don’t know what Malware is, even though it is one of the most destructive and hardest types of virus to eliminate.
As you may have guessed, Malware protection comes in two forms: Manual and Cloud. Manually, you would probably need to run an anti-malware program on your computer yourself. If that was not enough, numerous groups of hackers are starting up as free-riding parasites and literally acting as double-workers for anybody willing to pay. Against these parasites too is a clever team of IT professionals, tech geeks, research professionals, and even dedicated IT staff from any of the largest enterprise corporations around the world. These Malware removal support services are usually run by IT support personnel who work for the software vendors.
In addition to providing software installation, Malware management and updates for your Malware and other infections, they also provide remote IT support services. With the help of a remote IT support technician (also known as a Managed Service Provider or MSPS) your PC and/or server can be restored to its pre-malware status. The basic difference between these two forms of Malware protection is the technology used. The remote technician uses the same technology as the original software publishers to protect your computer. But with the cloud based MSPS, your data gets backed up offsite by an online MSPS service.
All the different types of Malware
Trojans, Worms, Viruses, spyware, malware, adware, and so on, all get installed by many different methods. The most common method is through downloads from web sites that are not principled. These sites can have Malware lurking on their pages, which may not be visible to the end user when downloading. When you visit these types of websites, the host (website owner) of the page accesses a different type of Malware installation provider – one that is responsible for hosting all the different types of Malware on their website. And this type of MSSP is responsible for charging different types of fees for Malware management, upgrades, and other Malware issues.
A remote managed service may be what you need for your Malware issues.
MSPS providers have been licensed by the different MS platforms to act as a Malware protection appliance. This means that they are licensed to manage the integrity of Malware on the clients’ computers and can be scheduled to automatically install and uninstall specific Malware on a client’s system at fixed time intervals. The easiest way to use this type of managed services is to just schedule them to run on a regular basis (such as every day) and the software will do the rest!
Some of these managed services offer the break-fix model, which basically means that they can be scheduled to perform a repair of a particular Malware issue at a specific time but after that fix, that issue can never be repaired again. The break-fix model is very common with Malware threats and is generally seen as a better solution to a client’s problem than to wait for Microsoft to release a patch that might never be released because it would require a significant increase in the MSSP licensing fees for the client. Most break-fix managed services are subscription based, with an annual fee for usage of the service.
If the Malware on your computer is too advanced for your in-house IT staff, then a mobile device management software solution would be your best bet. Managed support for mobile devices allows IT professionals to provide assistance to their co-workers who use mobile devices to access the internet, download, and install applications and more without having the IT resources at their fingertips. The mobile device management software will also help the IT professionals manage the mobile device users by installing the latest security patches and malware removal tools on the mobile devices. Once the software is installed, it becomes easy for the co-workers to get the help they need any time they need it, by logging into their helpdesk using their smartphones or tablets, as long as their smartphones or tablets have internet connection.
- Running a Malware program can be an expensive and complicated task for IT departments, so it makes a lot of sense to outsource the task to a Malware managed services provider.
- By outsourcing, the IT department can focus on other core issues within the organization, such as improving customer satisfaction and building new customer relations.
- By delegating this responsibility to a third-party managed services provider, the IT department can focus on building the business instead of adding to its problems by trying to fix internal issues. It is a win-win situation!
- You save money, you save time and you can focus on your business priorities.